Terms & Conditions

Terms & Conditions for Supply of Services & Goods For Cycle Tech Silverstone

Welcome to cycletechsilverstone.com. Cycle Tech Silverstone provides website features and other products and services to you when you visit cycletechsilverstone.com, subject to the following conditions.

By using Cycle Tech Silverstone Services, either directly or indirectly through a third-party user of Cycle Tech Silverstone services you agree to these conditions.

Paul Turner owner of Cycle Tech Silverstone feels it is very important you take your time and read everything on this page and if you don't understand anything please talk to us or email me directly. Every customer and bike we see has unique requirements, to help us serve you as efficiently as we can and save you time, we have a set of Terms & Conditions.

For Quick View, See: 1. General. Below

A note about high demand and supply chain issues we are experiencing.

Dear Customers,

At this time the bike industry is experiencing a perfect storm of unprecedented demand and reduced capacity form the manufacture. That means stock can be hard to come by and when it does come in, it tends not to last.

We are still offering a great service, and at times struggling to keep up with high demand with a shortage of some parts. But we are working on having a system in place to manage enquires and offer a better customer experience. So, at times we may be slow in responding.

You are of course welcome as always to email Paul.

Thanks, Cycle Tech Silverstone

COVID-19 OPERATIONAL ADVICE

How we will operate

Collections

When arriving at a customer's address we will maintain a respectful distance from the door and call to alert the customer that we are outside.

The customer can then bring their bike outside the house and leave it in a suitable place before stepping back inside the house or to a two-meter distance away if they are comfortable with that.

We will then handle the bike wearing gloves and disinfect the entire bike- paying particular attention to contact points such as the handlebar, brakes, gears etc.

Deliveries

We will call the customer when we are outside or ring the doorbell before stepping back to a two-meter distance.

Disinfect the bike wearing gloves to make it as safe as possible for our customer to handle.

Leave the bike in a suitable place where the customer is able to collect it while maintaining the two-meter distance.

Terms & Conditions for Supply of Services & Goods For Cycle Tech Silverstone

1. General:

www.cycletechsilverstone.com - is a site operated by Cycle Tech Silverstone established in 2020 Head Office in Silverstone, Northamptonshire.
A customer - is an individual or business that purchases the goods or services produced by Cycle Tech Silverstone.
Each bike - 'bicycle, cycle, tricycle, tandem, e bike, e scooter' and Customer we see is unique to the individual requirements and we do not give quotes without first inspecting your bike. After inspecting your bicycle, a technician's report may be explained verbally or written or a combination. Such advice shall amount to an opinion only and Cycle Tech Silverstone shall not accept liability for any inaccuracies.
By using the contact form you agree with the storage and handling of your data by this website.
Preparation for repair/service of an e-bike. Please make sure the e-Bike is accessible, that the mechanic has the key and the charger is made available. Due to health and safety requirements, we require that all e-bikes that are brought in for servicing are accompanied with the key, so our mechanics can remove the battery if required. We are unable to progress with any servicing on an e-bike without the key.

2. Using the Request a Quote/Contact Form:

By sending a message and filling out your details you helps us to serve you better and more efficiently. Helping us to better understand your cycling needs and to respond more quickly.
GDPR. Are you happy for Cycle Tech Silverstone to store & communicate to you with data supplied? By clicking SEND MESSAGE you are agreeing YES. See section 14. bottom of this page for GDPR Data protection information.
By clicking SEND MESSAGE you are agreeing to "I have read & agree to the Cycle Tech Silverstone's T&C" (This Page). We do not share with any third party.

3. The Customer agrees to:

You certify that you are the owner of any bicycle(s) that you have authorised Cycle Tech Silverstone to service or repair. Any other bike or bikes that you have arranged from friends or work colleague to be serviced at the same time, means you will be responsible for arranging payment, authorising any extra work, organising the bikes to be ready for service and the working area is safe. See under: Working Conditions in more details below.
Cycle Tech Silverstone is an independent business. It is assumed that the customer will issue instructions by submitting the Request a Quote/Contact form. We will respond within a reasonable time and will make all reasonable efforts to meet the customer’s requested time within the constraints of an efficient route and existing appointments.

Cycle Tech Silverstone allows users to share links to pages on this website to Facebook
Cycle Tech Silverstone does NOT allow any images or any content from this website including any links or popups and material to be copied from this website for commercial use. Cycle Tech Silverstone will take action to protect its branding.

5. Here's a quick overview of what you need to know about our payment terms:

Cycle Tech Silverstone. As like a shop, for our services; we don't offer any type of credit, late payments or accounts and customers always pay in full before we return goods or for Services supplied. (Payment for service and or product, as soon as you have been invoiced)
Immediate payments. We find that bank transfers are the most efficient and hassle-free method of payment, and can most easily be transacted via internet banking. We provide our bank account number and sort code. As previously mentioned we don't offer any credit.
We do offer the option to pay by card machine but we do not accept American Express. We will charge to the customer the fee imposed by the card machine provider.
Special ordered "parts" need to be paid in full at the point of order and cannot be returned for credit, any balance of repair or service paid on completion.
A deposit of around 50% may be required before work starts on a bike build or project of over £250 and balance paid on completion.
All parts remain the property of Cycle Tech Silverstone until paid in full
When booking for a routine service, inspection or for faults to be repaired you are making a contract with Cycle Tech Silverstone. You will be charged for the work and any parts used. However, you will be instructed beforehand according to your personalised service.
Our minimum charge is £25.00 and a call out travel charge from £10.00 (the minimum fee is not added to the bill if service or repair is carried out on the day or your bicycle is taken to our workshop. This will include an M-Check inspection, that will include an idea of cost and any advice)
Where the Customer is supplying the parts. We can work with that, subject to; The mechanic reserves the right to charge extra for fitting parts customer has supplied and the mechanic has no responsibility for any returns of parts, damage to packaging or liable for warranty issues on the day or in the future, with failure to any parts not supplied by a Cycle Tech Silverstone mechanic. The mechanic reserves the right not to fit parts that are not compatible and the right to charge for an on-site visit where parts have been supplied incorrect and work cannot be carried out on the day.
Bikes that are collected, taken away or left for servicing; payment in full is required before arranging a mutual time to return or collect unless arranged to pay by cash on delivery.

6. Payment Terms and conditions in more detail:

If you are not intending to be on site when work is carried out, we can work with that. But first please confirm your payment method & how you can be contacted to authorise any extra work. Please use the Request a quote/Contact form found on the website.
A detailed report on the customer bicycle will be completed by a us using a checklist. Any items identified will be clearly explained to the customer and they may be sent a video or photo to support the report, via WhatsApp or by email. We will advise whether work is urgent and gain approval for any work to be carried out on the day. We will also advise of any items to be monitored for the future or requires replacing at a certain time or mileage.
Prompt payment in full requested at the time of invoice.
Late payments - means not paid on time will incur an 8% above the bank of England's base rate, together with compensation at the rate of £40 per invoice.
Any reasonable extra time-on-site may be chargeable. It is important that customer makes the bike(s) available.
All parts remain the property of Cycle Tech Silverstone until paid in full
Payments Accepted: Cycle Tech Silverstone accepts immediate payments by BACS transfer, Cash and SumUP card machine (up to £150.00 to protect ourselves from Fraud).
Cycle Tech Silverstone does not accept Payments by Cheque ot American Express.
All jobs we do will be issued with an invoice of work carried out. This may include a job report for extra work required or saying your bike is not safe to ride.
Any parts or bicycles specially ordered must be paid in full beforehand and cannot be returned for credit. If Cycle Tech Silverstone orders parts, that the customer has asked for and they are not required, then the customer will need to pay for those parts. Attempts will be made to return parts, subject to post & packaging that the customer may be liable for subject to the supplier accepting returns.
Next-Day Parts Delivery - Cycle Tech Silverstone are not liable for items that don't arrive next day or out of stock items that show in stock at the time of ordering. Out of Cycle Tech Silverstone's control, there can be problems with the supplier or the delivery firm. Cycle Tech Silverstone will do their best to keep you updated. See Section 12 below Time Scale
When customers leave their bike(s) for repairs and if unpaid within 28 days or Cycle Tech Silverstone hasn't agreed to them not collecting the bike, Cycle Tech Silverstone will assume abandonment and take legal steps of ownership.
Unarranged Storage - There will be a daily charge of £20.00 per day for up to 28 days when Cycle Tech Silverstone will legally take steps to dispose of your bike(s) If you are going away, please let us know, I can take payment and store your bike(s) It's also unfair for customers who are waiting for their bike to be repaired and space has been taken up!

7. Workmanship Guarantee:

Cycle Tech Silverstone guarantee all our work with our Common-Sense warranty. You expect a job to be done properly and our parts to be suitable for the job and completed in a reasonable amount of time, as is your right. Therefore, if there is any aspect you are unhappy about, then get in touch and we will discuss how to resolve your issue amicably. Similarly, we would not expect you to ask us to be responsible for damage caused by accidents, carelessness, off-road excursions, using any type of water pressure when washing your bike and neglect (lack of care and maintenance)
Cycle Tech Silverstone warrant that their work will be done to a professional standard and any defective work will be corrected free of charge to the customer. Work will be guaranteed for 30 days, subject to appropriate use. The warranty does not apply to abnormal wear and tear. Neglect (lack of care and maintenance) No liability for failure can be accepted by Cycle Tech Silverstone for such alternative use, amendment or modification.
Warranty - Bikes, Parts supplied and fitted by Cycle Tech Silverstone are subject to the manufacturer warranty inspection/return. All postage and packaging are chargeable. Any associated parts that require replacing are chargeable.
Warranty - on bikes not sold by Cycle Tech Silverstone are subject to the manufacturer warranty inspection/return. All postage and packaging are chargeable. Any associated parts that require replacing are chargeable. Labour is chargeable (Refunded by the supplier is the responsibility of the customer)
Warranty - customer supplies the parts. See 5.8

7b. How do I get something fixed when it’s under guarantee?

You will need to first contact the mechanic that worked on your bike and he will arrange to view the bike/issue in question. You will also need the invoice for the original work and we will fix any issues free of charge. If at all possible we will fix the problem on the spot, but sometimes that won’t be possible because of the nature of the issue.
If Cycle Tech Silverstone supplied and fitted it, Cycle Tech Silverstone will cover any problem in the component caused by a manufacturer’s defect – and fix it free of charge, up to 30 days from date fitted or there will be a Labour charge. 'clause' See Section 5 Paragraph 8 When customer suppliers components. This excludes the usual wear and tear including using any type of water pressure when washing your bike. As in Section 7.
If you claim on the manufacturer's warranty, after 30 days, and Cycle Tech Silverstone supplied and fitted the part. Cycle Tech Silverstone will return the part for warranty repair or replacement from the manufacturer or their authorized distributor 'our supplier'. there will be a Labour charge involved after 30 days from fitting.
From experience, bikes that retail for £200 or less often have poor-quality components. The result of a failure of important components such as brakes, gears, and pedals can lead to a loss of control leading to life-threatening situations and as such may not be safe to use on public roads, especially if given rough treatment. If presented with a bike where we can see poor quality components, we will advise you of the limitations of the bike and where appropriate recommend upgrades.

8. Technicians Report:

A detailed report on the customer bicycle will be completed using a checklist. Any items identified will be clearly explained to the customer and they may be sent a video or photo to support the report. We will advise whether work is urgent and gain approval for any work to be carried out on the day. Alternatively, we will advise of any items to keep an eye for the future or requires replacing at a certain time or mileage.

9. If difficult diagnostics are needed:

A second diagnosis or a more thorough inspection will be carried out as soon as possible, to identify service procedure, tools and parts. The goal is to identify the fault, prepare an estimate for the customer of the additional work and any parts and ask for approval. Then order parts if not in stock or any special order items as soon as possible and schedule in the additional work and keep the customer updated with a completion date.

10. Working conditions:

The Cycle Tech Silverstone mechanic will carry out all work with the minimum disruption to the customer. However, it is the customer’s responsibility to ensure that there is a suitable and safe place to work on the bike. If no suitable premises are available, Cycle Tech Silverstone reserves the right to make an additional charge for the carriage of the cycle to a suitable place of work.
Where the service is required to be carried out indoors, the mechanics will take reasonable precautions to protect any floor coverings, decorations, and furnishings from damage.
The workplace provided must be free from children and animals to avoid any accidents or injuries.
The mechanic is not obliged to offer any service in a place where there is a Health and Safety risk.

11. Appointments:

Due to the nature of the business, and keeping on time for appointment's, there is a chance of running late. The Cycle Tech Silverstone Mechanic will do their up-most to keep you informed.
To change or cancel your appointment please let us know 24 hours before.

12. Time Scale:

Cycle Tech Silverstone aim is to complete your service and/or repair to a high standard as soon as possible. Some things are out of our control, parts required may be out of stock, deliveries may arrive late, or even lost, there may be further investigation required to the M-Check. Cycle Tech Silverstone mechanic will do their utmost to keep you informed and updated with a time scale.

Riding at an event? Our advice for bikes that are required for an event is to be booked in for a service at least two weeks before to avoid disappointment, with a follow-up check of vital components and cables. These type of bikes and riders tend to put in a lot of miles in training and bike components have accelerated wear rates.

13. Standard of service under the Cycle Tech Silverstone Name & logo:

Cycle Tech Silverstone is a member of the Cycle Tech UK Network and is an independent business working to the same high standard and service under the same logo. Like-minded individuals who like to fix bicycles. Each member uses the logo identified by the area they cover.
Cycle Tech UKset the standers to its members so each customer is getting the same high service. Each member is autonomous and chooses how they operate their business day to day and are solely responsible for complying with all laws and statutory regulations that are relevant to their business.
Any disagreements should be dealt with by your cycle technician first.
Each Cycle Tech UK member has a minimum qualification of Level 2 in the cycle industry, kept updated regularly with training and product knowledge. Each member carries a fully professional toolkit, and uses quality parts, enabling confidence to carry out all types of repairs. Cycle Tech Silverstone believes in training our mechanics properly. All mechanics are sent through training in all aspects of bike maintenance. With nationally recognized qualifications in bike mechanics.
Cycle Tech UK members are required to maintain public Liability insurance.
Members are only listed on the Cycle Tech UK website, once they have been approved. Each Member must renew their membership each year and they have complied to their standards and any updates for them to remain listed.
A Cycle Tech UK member will be expected to provide service within his agreed area at the agreed rate. A Cycle Tech UK member may provide service outside his area by mutual agreement. If a member is unable to provide cover in their area in a timely fashion, the Cycle Tech UK group may seek to cover from another member, subject to this being economic. In the event of a member being unable to fulfil his obligations, Cycle Tech UK would not require the consent of the member to provide alternative cover.
Cycle Tech UK accept no liability for the individual members’ work, (however, they will make every reasonable effort to ensure that members work to an appropriate standard to protect the reputation of the group). In the event of a dispute with a Cycle Tech Silverstone, Cycle Tech UK shall in the first instance refer you to a lead member of the Cycle Tech UK affiliation who will seek to resolve the situation by amicable means.

14. Data protection:

How we use your personal information:

When you use our contact form or request a quote form you choose for Cycle Tech Silverstone to hold your details by opting in or out.
The data we collect is provided by you if you use our website enquiry form, or call/email us to ask for a quote. These personal details will include your name, email and telephone number. We will also ask for permission to contact you via versus platforms if required to send photos or video evidence of works needed or completed.
We collect this information so that we can respond to your enquiry. We ask for telephone numbers in case there is a problem with your email address and to contact you directly should we require further information to fulfil your request.
Cycle Tech Silverstone will not pass your details to any third parties or anyone else.
If you are a current or past customer, we will also send you notification of new products and services via email. Should you no longer wish to receive these updates, you can reply to our email letting us know, and we will stop sending you this information unless you have already chosen to opt-out.
All details (First name, email, phone & Postcode only) will be saved on a secure email provider for up to 1 year if we do not hear from you again.
When we send a newsletter or service reminder you will have the choice to opt-out
You can opt out at any time.

If you ask to see what information we hold about you?

Please email me and I will send the information/copy of what details we hold.

email paul@cycletechsilverstone.co.uk

There may be times that Cycle Tech Silverstone need to amend these terms and conditions. On the rare occasion that this happens, Cycle Tech Silverstone reserves the right to amend these terms and conditions without notice. It is the responsibility of the customer to ensure they understand the latest terms and conditions

Terms and Conditions: Text